Published Government ProcurementTORHardwareSystem Integration
In short: before writing a Terms of Reference (TOR) for IT equipment or systems, start from the problem and the outcome you need, check compatibility with existing systems, use official reference prices, define warranty and after-sales terms clearly, and write brand-neutral specifications.
This article provides general information. Check the latest regulations and practices with your agency’s procurement officer.
The framework
Thai government procurement follows the Public Procurement and Supplies Administration Act B.E. 2560 (2017) and related regulations, and is carried out through the Comptroller General’s Department electronic Government Procurement (e-GP) system.
1. Start from the problem, not the specification
Write down clearly what problem you need to solve, how many users the system must support, how it will be used and what outcome you expect. Then translate that into technical specifications. This leads to a system that truly fits and keeps the process competitive.
2. Check compatibility with existing systems
- New equipment must work with your current network, backup systems and software
- Specify the connectivity standards required rather than particular models
3. Use reference prices correctly
Refer to the reference prices and basic specifications for computer equipment from the Ministry of Digital Economy and Society, together with price surveys from several vendors.
4. Write brand-neutral specifications
State minimum capabilities and required outcomes, such as performance, capacity or security features, so that several vendors can bid fairly.
5. Define after-sales terms clearly
- Warranty period and parts replacement conditions
- Response time when problems occur
- Installation, configuration and user training
- Handover documents, such as system diagrams and user manuals
6. Information security
If the system handles important or personal data, define security requirements and consider providers with verifiable information security standards, such as ISO/IEC 27001.
How GIST can help
GIST provides IT consulting, supplies IT equipment from leading brands and delivers end-to-end system integration with after-sales service, and is certified to ISO/IEC 27001:2022.
Frequently asked questions on this topic
Can a TOR specify a brand?
As a principle, specifications should not be tied to a particular brand or vendor, so that competition is fair. Describe the required capabilities and outcomes instead, and check the latest regulations with your procurement officer.
Where do reference prices for computer equipment come from?
Government agencies can refer to the reference prices and basic specifications for computer equipment published by Thailand's Ministry of Digital Economy and Society, together with market price surveys.
How can GIST help government agencies?
GIST provides IT consulting, supplies equipment from leading brands and delivers end-to-end system integration, from helping define requirements to installation and after-sales service.